Returns & Exchanges

At Balm of Gilead, we want you to be completely satisfied with your natural skincare journey. If a product isn't the right fit for your skin, we offer a 30-day return policy for a full refund or exchange.

Return Process

• 1.
  Initiate Your Return

  Contact our support team with your order number and the reason for your return to receive a pre-paid shipping label.

• 2.
  Pack with Care

  Securely place the item in its original packaging, ensuring the bottle or jar is tightly sealed to prevent leaks during transit.

• 3.
  Ship It Back

  Affix the provided return label to your package and drop it off at any authorized carrier location within 7 days of receiving the label.

• 4.
  Receive Your Refund

  Once our team inspects the returned item, we will process your refund back to your original payment method within 5-7 business days.