Frequently Asked Questions
Everything you need to know about our natural skincare and your shopping experience.
What makes Balm of Gilead products unique?
We specialize in ancient botanical remedies blended with modern skincare science. All our products are handcrafted in small batches using 100% natural ingredients, free from synthetic fragrances, parabens, and sulfates.
How long will it take to receive my order?
Standard shipping typically takes 3-5 business days within the continental US. We process all orders within 24-48 hours of receipt, excluding weekends and holidays.
Do you offer a satisfaction guarantee?
Yes. If you are not completely satisfied with your purchase, you may return the product within 30 days for a full refund or exchange. Please contact our support team to initiate the process.
Are your products safe for sensitive skin?
Our formulas are designed with gentle, plant-based ingredients intended for all skin types. However, we always recommend performing a patch test on a small area of skin before full application.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as digital payment options including PayPal, Apple Pay, and Google Pay.
Are Balm of Gilead products cruelty-free?
Absolutely. We are committed to ethical beauty practices and never test our products or ingredients on animals.